Refund policy

Return Policy

Our policy lasts for 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Warranty

At PureTouch, we stand behind the quality and durability of our products. That’s why we’re proud to offer a 3-Year Limited Warranty from the date of purchase. Our goal is to give you confidence and satisfaction with every order.

What’s Covered:

• Manufacturing defects in materials and workmanship

• Structural failures not caused by misuse

• Premature wear and tear under normal household use

What’s Not Covered:

• Damage caused by misuse, accidents, or unauthorized modifications

• Normal wear and tear from long-term use

• Cosmetic issues that do not affect function (e.g., scratches, discoloration)

How It Works:

1. Simply contact our customer support team via email support@puretouchhq.com with your proof of purchase and a brief description of the issue.

2. We’ll review your claim and may request photos or a video for verification.

3. If approved, we’ll send a free replacement, repair part, or credit, depending on the issue.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@puretouchhq.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping for returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To start a refund, you can contact us at support@puretouchhq.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.